Refund Policy
Refund and return policy for BlackSeedSource B2B orders. Information about order cancellations and product returns.
Order Cancellations
Orders may be cancelled before production begins. Once production has started or goods have shipped, cancellation is not possible.
Quality Issues
If you receive products that do not meet the agreed specifications, please contact us within 7 days of delivery with:
- Photos of the product and packaging
- Description of the issue
- Batch number and order reference
We will review your claim and work with you to resolve the issue.
Returns
Due to the nature of food-grade products and international shipping, returns are handled on a case-by-case basis. Products must be unopened and in original packaging.
Contact Us
For refund inquiries, please contact our team with your order details.